PERFORMANCE EXCELLENCE MODEL

The model illustrates the key drivers of change as high levels of customer and stakeholder satisfaction

The primary driver is process management: the management of the work processes the organization uses to develop and deliver tis products and services to its customers.

The model also provides information on three key drivers of excellence in Process Management and two primary enablers of high performance levels; the organization's work culture and its information and communiction capabilities.

You can click on each of the elements of the model to view more information about that driver