Process Improvement 101...

• Organizational performance is dependent upon the performance of the organization’s work processes.

• Process management involves planning, organizing, staffing, leading, and controlling the organization's work processes (view Introduction to Process Management presentation).

• A work process is a sequence of activities that provide a product or service. Just as products can be broken down into a work breakdown structure, so can processes be broken down into subprocesses (view example).

• Process performance depends both on the performance of the individual activities within the process and the efficiency and effectiveness of the integration between activities and subprocesses.

• Processes are human technical systems; thus, process performance can be influenced by both soft (people) causes and hard (technical) causes. Process improvement is an effective and proven strategy for improving performance (view presentation on Process Management and Improvement Worldwide).

• OLC has in-depth experience in helping many organizations implement process management and improvement (view OLC organizational improvement model).

• OLC developed a systematic approach to process improvement which can be tailored to meet customer needs (view table of OLC process improvement steps and resources).

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